IT Supporter

Location: All - 10011

Date posted 20 Jul 2017

Price: Free

Ad ID: 123915

Views: 19

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Our IT Supporters (Service Desk) provide customer focused, friendly assistance for staff and students in person, by phone, email or other electronic means. They ensure that phone calls and other communications are handled in a customer friendly and professional manner and are recorded appropriately in our call management system using clear written communication.

You will provide sympathetic advice to customers on their IT queries, remaining calm under pressure, and where required act as a point of escalation (both technical and customer related) for incidents and requests from our service desk analysts.


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